At Classter, we aim to ensure transparency and fairness in all financial transactions. Refunds may be issued under specific conditions such as project cancellations, duplicate payments, technical errors, or valid contract expirations. Requests must be submitted in writing or through the Classter portal, including the reason and any necessary documentation.
Refunds are generally processed within 5–15 business days and are issued via the original payment method. Some fees, such as services charges, are non-refundable. Refund eligibility may vary based on timing and the nature of the request.
To request a refund, log into your Classter account, go to Financials > Transactions > Actions > Refund Request, and complete the form. Alternatively, contact support@classter.com . All requests are reviewed by the finance team, and updates are visible within the platform.
